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Ordering process

Clear steps from product enquiry to delivery.

Our quotation-led process keeps the product, quantity, price and delivery basis visible before you commit.

The ordering process

  1. Send an enquiry. Provide the product, quantity and delivery postcode.
  2. Answer specification questions. Confirm details that affect suitability or cost.
  3. Review the quotation. Check description, model, condition, quantity, price, VAT position, delivery charges, lead time and validity period.
  4. Confirm acceptance. Use the stated acceptance method and provide final billing or delivery information.
  5. Complete payment or approved account steps. Follow the invoice or agreed account terms.
  6. Receive the order confirmation. Keep it as the agreed record of the order.
  7. Check the delivery. Inspect quantities, packaging and visible condition promptly.

Before approving a quote

  • Is the product description and model correct?
  • Are colour, packaging, plug, compatibility and condition stated where important?
  • Does the quantity match your requirement?
  • Are VAT, delivery charges and any minimum-order condition clear?
  • Is the delivery estimate suitable for your planned launch?
  • Do you understand the quotation validity and return conditions?

Changes after confirmation

Contact us immediately if something needs to change. Once goods have been ordered, allocated, packed or dispatched, a change may not be possible or may involve additional cost. We will explain the available options based on the order status and agreed terms.